Effective Date: 7th July 2025
Welcome to Trinkly.in. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from Trinkly (“we,” “us,” “our”). By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By using Trinkly.in, placing an order, or accessing any part of our website, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our website or services.
2. Eligibility
You must be at least 18 years of age to use our website and place orders. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts.
3. Account Registration
To place orders on Trinkly.in, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
4. Product Information
- All products displayed on our website are subject to availability
- Product images are for representation purposes only; actual products may vary slightly in color, texture, or design due to lighting, photography, or manufacturing variations
- We make every effort to display product information accurately, including descriptions, specifications, and pricing
- We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice
5. Pricing and Payment
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated
- Prices are subject to change without prior notice
- We reserve the right to modify prices at any time; however, changes will not affect orders that have already been confirmed
- Payment must be made in full at the time of placing your order
- We accept various payment methods as displayed on our checkout page
- All transactions are processed through secure payment gateways
6. Order Processing and Confirmation
- Placing an order constitutes an offer to purchase products from us
- Once you place an order, you will receive an order confirmation email acknowledging receipt of your order
- Order confirmation does not constitute acceptance of your order; acceptance occurs when we dispatch the products and send you a shipping confirmation
- We reserve the right to refuse or cancel any order for reasons including but not limited to:
- Product unavailability
- Errors in pricing or product information
- Suspected fraudulent or unauthorized transactions
- Any other reason at our sole discretion
- In case of order cancellation, we will notify you and process a full refund to your original payment method
7. Cancellation Policy
Customer-Initiated Cancellation:
- Orders can be cancelled within 1 hour of placement
- Cancellation requests must be made by contacting us at support@trinkly.in or calling us at +91 84200 11700
- Once an order has been shipped, it cannot be cancelled; you may return it as per our Returns Policy
Company-Initiated Cancellation:
- We reserve the right to cancel orders due to unforeseen circumstances, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity
- In such cases, we will notify you promptly and issue a full refund
8. Shipping and Delivery
- Shipping timelines and costs will be communicated at the time of checkout
- We strive to deliver products within the estimated timeframe; however, delays may occur due to factors beyond our control
- Risk of loss and title for products pass to you upon delivery to the shipping carrier
- We are not responsible for delays caused by incorrect or incomplete shipping information provided by you
9. Returns, Refunds, and Exchanges
Return Eligibility:
- Products must be returned within 7 days of delivery
- Items must be unused, unworn, and in their original condition with all tags, labels, and packaging intact
- Return requests must be initiated by contacting us at support@trinkly.in or calling us at +91 84200 11700 with your order number, product details, and reason for return
Non-Returnable Items:
- Personalized or customized products
- Products that have been worn, used, or altered
- Items marked as “Final Sale” or “Non-Returnable”
- Gift cards or vouchers
Return Process:
- Once your return request is approved, we will provide you with return instructions and arrange for pickup or provide a return shipping address
- Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your return
- Approved returns will be processed within 10-15 business days, and a refund will be issued to your original payment method
Exchanges:
- Exchanges are subject to product availability
- If you wish to exchange a product for a different size, color, or variant, please contact us at support@trinkly.in or call us at +91 84200 11700
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us within 24 hours of delivery with photographs and your order details
- We will arrange for a replacement or full refund at no additional cost to you
10. Warranty
- We offer a 1-year warranty on all products purchased from Trinkly.in from the date of purchase
- The warranty covers manufacturing defects and workmanship issues
- The warranty does not cover damage caused by misuse, accidents, normal wear and tear, unauthorized modifications, or negligence
- To claim warranty service, please contact us at support@trinkly.in or call us at +91 84200 11700 with proof of purchase
11. Limitation of Liability
- To the fullest extent permitted by law, Trinkly shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products
- Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for the product(s) in question
- We are not responsible for any damages to your device or data loss resulting from the use of our website
12. Intellectual Property
- All content on Trinkly.in, including but not limited to text, graphics, logos, images, videos, and software, is the property of Trinkly or its licensors and is protected by copyright, trademark, and other intellectual property laws
- You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent
13. User Conduct
You agree not to:
- Use our website for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to any part of our website or systems
- Transmit viruses, malware, or any other harmful code
- Engage in any activity that disrupts or interferes with our website’s functionality
- Scrape, harvest, or collect information from our website without permission
14. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
15. Modification of Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.
18. Contact Information
For questions, concerns, or assistance regarding these Terms and Conditions, please contact us at:
- Address: 334/1, M B Road, Birati, Kolkata, West Bengal – 700051
- Email: support@trinkly.in
- Phone: +91 84200 11700