Effective Date: 7th July 2025
At Trinkly, customer satisfaction is our priority. This policy outlines our terms for cancellations, returns, and refunds.
1. Cancellation Policy
Customer Cancellation:
- Orders can be cancelled within 1 hour of placement
- Email support@trinkly.in with your order number to cancel
- Full refund will be processed within 5–7 working days
- Orders cannot be cancelled after 1 hour or once dispatched
Company Cancellation: We reserve the right to cancel orders due to product unavailability, pricing errors, payment issues, or unserviceable locations. You will be notified immediately and receive a full refund within 5–7 working days.
2. Return Policy
Eligibility: We accept returns only for:
- Defective products
- Damaged items received during shipping
- Wrong product delivered
Important: We do not accept returns for change of mind, size, or color preferences.
Return Requirements:
- Notify us within 48 hours of delivery
- Email support@trinkly.in or call +91 84200 11700
- Provide clear photos of the defect/damage, product tags, and packaging
- Products must be unused, with tags intact and original packaging
Return Process:
- Submit return request with photos within 48 hours
- Await approval (typically within 24 hours)
- We arrange pickup or provide return address
- Quality check upon receipt (2–3 business days)
- Refund or replacement processed after approval
Non-Returnable:
- Products used, worn, or altered
- Tags removed or packaging damaged
- Requests made after 48 hours
- Non-defective items
3. Refund Policy
Refund Timeline:
- Refunds processed within 5–7 working days after receiving and inspecting the returned item
- For cancellations, refunds initiated within 5–7 working days from cancellation confirmation
- Bank processing may take an additional 3–7 business days
Refund Method:
- Issued to original payment method only
- Full refund for defective/damaged products or company cancellations
- No cash or bank transfer refunds
4. Replacement Policy
- Replacements available for defective/damaged products (subject to availability)
- If unavailable, we offer a similar product or full refund
- Replacement shipped within 3–5 business days after approval
- No direct exchanges; return original and place new order for different variants
5. Wrong Product Delivered
- Notify within 48 hours with photos
- Free pickup and correct product delivery
- Full refund if correct product unavailable
6. Payment Issues
Double Payment: Contact us immediately with transaction details. Refund processed within 7–10 working days after investigation.
Failed Transactions: Amount auto-refunded by bank within 5–7 working days. Contact us if not received.
7. Customer Responsibilities
- Inspect package upon delivery
- Report issues within 48 hours
- Keep packaging and tags intact
- Provide accurate information for returns
- Respond promptly to our communications
8. Contact Us
For assistance with returns, refunds, or cancellations, contact us:
- Address: 334/1, M B Road, Birati, Kolkata, West Bengal – 700051
- Email: support@trinkly.in
- Phone: +91 84200 11700
- Hours: Monday to Saturday, 10:00 AM – 6:00 PM